IT departments can no longer afford to focus only on technology and their internal IT organization. Promateus understands that along with quality of the services provided, focus on the relationship with consumers of those IT services is of prime importance.
Promateus’ ITIL certified professionals can work with organization’s service management groups to align existing Service Support and Service Delivery processes to industry standards.
Promateus specializes in following Service Support and Service Delivery processes:
Service Support:
 |
Service Desk & its functions |
|
Incident Management |
|
Problem Management |
|
Change Management |
|
Release Management |
|
Configuration Management |
Service Delivery:
|
